SEMINARS

Learn how to document processes in one hour or less. Join the thousands you have benefited from our online seminars, and learn the benefits of Simplified Process Mapping.

These seminars (listed below) are online and FREE. Contact us below if you have any questions.

Simplified Process Mapping FREE

One of the most difficult challenges for many organizations is to understand and explain how work is accomplished. Further, there are no standards and very little common vocabulary for documenting and describing work processes. Attend this seminar and learn how to simplify your processes today. See more details ...

What you will learn:

- Learn process mapping techniques in 1 hour
- Create process maps EVERYONE will understand
- How to create web sites instantly from TaskMaps

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ITIL Processes Made Easy FREE

One of the challenges for organizations looking to use ITIL® as a best practices framework is they have to figure out the process for themselves. The best practices are embedded in thousands of words in the ITIL® reference documentation. The result, a need to hire consultants, start certification programs for your staff all adding cost and time to your ITIL or IT project. However life can be made easier.

What you will learn:

- Ensure all recipients understand your ITIL process map the first time, without training
- Create all of your ITIL process maps using only 6 symbols
- See how pre-built Best Practice Maps can help you jump start your project from day One. Even if you don't know anything about ITIL
- Start the Return On Investment from your project in days not months or years

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Create Help Desk applications in hours FREE

In this one-hour course you will learn the details of Service Desk best practices and how to create self-service maps with TaskMap and Microsoft Visio. During this on-line seminar, Harvard Computing Group will discuss some of the pitfalls and challenges of today's service desk practices. Using ITIL based process maps, they will review 14 key Service Desk processes including: Service Desk Dashboard, Operate Service Desk Process, Communicating with customers, Promote and market Service Desk, Managing Costs and Recovery Process, Preparing Reports Process, Monitoring Process, Optimize Service Desk Process, Determining Outsourcing Requirements, Optimizing Staff Levels Process, Optimizing Staff Skills Process, Optimizing Technology Process and Reviewing and Optimizing Monitoring and Reporting.

In addition to reviewing these processes and best practices, HCG will also illustrate how any organization can take their own service desk processes and create web-based self-service applications quickly and easily. The session will use self-service applications created for new buyers and sellers on eBay as an example of this process, clearly illustrating the ease and benefits of building these applications for maintenance, training and educational purposes.

CLICK HERE FOR MORE DETAILS AND FREE REGISTRATION