ITIL® Software Release Management Process Maps

TMITIL02 (see the maps)

The ITIL Best Practice Maps for Software Release Management are a great way to help jumpstart your ITIL® projects. Harvard Computing Group offers this package of ITIL Software Release Management TaskMaps® that covers all aspects of these important processes. The Best Practice Maps are designed for you to use in either of two ways:

To provide a starting point in the implementation of ITIL compatible Software Release Management based on Best Practices
To deploy and modify these Best Practice Maps for internal organization deployment.

Available for immediate download after purchase.

The package includes:

A complete set of linked TaskMaps ready to use ITIL processes for the entire Software Release management process including:
Release Planning, Release Building, User Acceptance Process, Release Readiness Review, Training of Support and Administrative Staff, Release Deployment and Deployment Review.

An electronic copy of the Microsoft Word Software Release Management best practices document that was used to create the TaskMap.

Fully hyperlinked TaskMaps to allow web publishing of the ITIL processes.

Each package includes:

1. The ITIL Software Release Management Best Practice Maps which contain:

ITIL software release dashboard: providing a high level view of each major process. Includes hyperlinks to each of the following processes:
Release Planning Process: All aspects of an ITIL compliant environment including: scoping, release definition and prioritization, planning and determining release resources, identifying training and change management needs and documenting the release plan. (Includes links to release change planning sub-process)
Release Building Process: All relevant tasks for effective release building including: selecting the mechanism, designing and building package, testing and review through deployment
User Acceptance Testing: ITIL guided process that includes optional paths to include none, small or large scale piloting of the application to ensure that your roll out goes smoothly
Release Preparation: Every task for release preparation is included here, including: assembling resources, communications plan for release to users, training sub process for supporting staff, scheduling support for the deployment and completing a readiness review
Release deployment: Training of end users, deployment of release, and full review of success factors and changes in 2 connected processes. Can be easily modified to meet your requirements

The Best Practice TaskMap is available in both Visio 2002 and Visio 2003 format. In order to edit or modify the maps, a copy of TaskMap is required. In addition, if you wish to distribute modified versions of your ITIL TaskMaps within your organization, please refer to the organization license (TMITIL04) below. (Consultants wishing to distribute ITIL maps to their clients should contact Harvard Computing Group at 978-800-4590 option 7 or sales@harvardcomputing.com.)

2. An online training session to review the ITIL Best Practice Map details for your staff

3. The Microsoft Operations Framework ITIL Extensions reference documentation.

* Included only with the organization license TMITIL02

Organization license (for unlimited internal use with modification rights) TMITIL02 $499.00

Organization license TMITIL02 $499.00

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